Privacy Policy

Privacy Policy

Introduction

Welcome to https://commercial-roof-maintenance.storysurge.net (hereafter referred to as “the Company,” “we,” or “us”). We are dedicated to maintaining a transparent and secure environment for our users, ensuring that your privacy is always protected. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of personal data in accordance with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA) and its updated version, the California Consumer Privacy Rights Act (CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s Connecticut Transactional Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  • Our official website at https://commercial-roof-maintenance.storysurge.net
  • Any mobile applications or software we develop and make available
  • Online services and products offered through our platform
  • Interactive features on our websites that allow user engagement

Please note that this policy does not extend to external platforms, apps, or services accessed through links on our website. These third-party entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This Privacy Policy guides your interactions when:

  • You sign up as an authorized user for our applications and services.
  • You visit or navigate any of our websites linked to this policy.
  • We communicate with you via email, calls, text messages (SMS), or other channels.

Personal Data Collection

We collect a variety of personal information to enhance your experience and improve our services. The types of data we gather include:

  • Account Information: This includes your user name, registration details, and profile settings.
  • Payment Information: Details related to your payment methods for purchases or subscriptions.
  • Financial Information: Data connected to your financial transactions with us.
  • Purchase Information: Records of products or services you’ve acquired from our platform.
  • Mobile Device Identifiers: Unique identifiers such as IP addresses, device IDs, and mobile carrier information.
  • Location Data: Your geographic location data when you interact with our services.
  • Feedback and Reviews: Content you provide in the form of ratings, comments, or feedback.
  • Social Media Information: Details from social media platforms when you choose to connect your accounts.
  • Product Interest: Information about products or services that interest you, as indicated by your browsing behavior.

We collect this data through various means: user input forms, account settings, automated tracking technologies (like cookies), and third-party service providers who assist us in delivering our services.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance your experience on our platform and for analytical purposes. Cookies can be categorized as:

  • Strictly Necessary: Essential for the basic functions of our website, such as maintaining user sessions.
  • Preferences: Save your preferences, language settings, and customization choices.
  • Analytics: Gather information about your use of our services to improve performance and functionality.

Users can control non-essential cookies through our Cookie Manager, allowing you to customize your privacy settings.

Data Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes it was collected for. This includes complying with legal obligations and maintaining secure records. Once the purpose is no longer relevant or required by law, we securely delete or anonymize the data to protect your privacy.

Security Measures

The security of your personal information is a top priority. We implement robust organizational and technical safeguards to protect your data from unauthorized access, use, disclosure, or modification. These measures include:

  • Encryption of sensitive data during transmission and storage.
  • Engaging secure third-party processing partners who adhere to strict privacy standards.
  • Regular security audits and updates to address emerging threats.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years of age. Our services do not knowingly collect or solicit personal information from children in this age group. If you believe we have collected such data by mistake, please contact us, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access and rectification of your data
  • Erasure or deletion of your data
  • Restriction or objection to the processing of your data
  • Data portability
  • The right not to be subject to automated decision-making and profiling

To exercise these rights or have any data-related queries, please contact our privacy team using the details provided below. We will respond to your requests promptly and in accordance with applicable laws.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page, and the updated policy will take effect immediately upon publication. We encourage you to review this page periodically to stay informed about your privacy rights.

Contact Information

For any questions, concerns, or requests related to privacy, data protection, or this Privacy Policy, please contact us: